Sally Gillies is a Registered Social Worker, with expertise in adult Care and Support. She is a qualified Practice Educator and a champion for personalisation, co-production and innovative practice.
Well established and trusted by 80% of local authorities to deliver effective and professional procedures for children’s services, we recognised that our tried and tested approach needed to be adapted if it was going to meet the needs of adult Care and Support.
Apples and oranges may both be fruit but that is where the similarity ends. In reality they couldn’t be more different and the same goes for children’s and adult’s social care.
Considering the approach to take
Reflecting on traditional approaches to procedures was the key to understanding what opportunities existed for innovation and what needed to be done differently to move forward and re-develop adult procedures so they would be helpful and relevant to the real world of adult Care and Support.
We recognised that relying on legislative frameworks alone simply wouldn’t provide us with procedures that would reflect and support frontline practice. We wanted to develop procedures that were relevant and that equipped and supported practitioners to practice confidently throughout the whole range of situations they faced each day.
Key learning from the reflections:
Key issues we considered in moving forward
We needed to:
Co-Production and Personalisation
As market leaders we are always keen to take innovative and fresh approaches to find the best solutions, so we looked to some of the principles that drive adult Care and Support and asked ‘why shouldn’t those same principles apply to our development?’ So, we thought about personalisation and we thought about co-production and we went from there.
Definitions of Co-Production
A meeting of minds coming together to find a shared solution (http://www.thinklocalactpersonal.org.uk/_assets/Resources/Personalisation/TLAP/MakingItReal.pdf)
Where groups of people get together to influence the way that services are designed, commissioned and delivered (https://www.gov.uk/government/publications/care-act-statutory-guidance/care-and-support-statutory-guidance)
The tri.x approach
There are 5 simple stages to our development approach.
Designed specifically to meet the needs of adult Care and Support practitioners, procedures that:
Taking a fresh look at adult Care and Support procedures and finding new and innovative ways to find the right solution has been a learning curve. We are proud to have taken a different, perhaps more radical approach that has:
As author of this piece, and project manager, my personal learning has been:
How the tri.x approach can support you
If you would like to know more about the approach we have taken or to discuss how tri.x can work with you and your practitioners to develop effective and innovative procedures contact me on 024 7667 8053 or by email at firstname.lastname@example.org
tri.x would like to thank its project partners for their support in the development of the adult Care and Support Procedures:
The Royal Borough of Windsor and Maidenhead
Solihull Metropolitan Borough Council
Community Navigator Services CIC http://www.communitynavigatorservices.org/